HURRICANE TRAVEL RELATED INFORMATION
Updated : 11 September @ 12:00
While Hurricane Irma has been downgraded to Category 1, it is still generating dangerous storm force winds throughout Florida and currently impacting Kissimmee and Orlando. There is also significant tornado activity, major flooding, petrol shortage, curfews and power cuts throughout the state.
Our Duty Office and Management have worked around the clock throughout the weekend, liaising with our own local staff and suppliers who have been assisting customers to help keep them safe.
Where a UK bound flight is cancelled, the airline is managing the re-booking process and customers will be confirmed on the next available flight. Where necessary the airline may route customers on indirect flights to minimise the overall delay. Please note that the airline may not always update our reservation system with itinerary changes and so we are advising customers to monitor their flight details on the airline website as times could be brought forward or be delayed.
- To postpone the trip
- Amend the itinerary to a different destination on the same airline
- Have a full refund (this will usually take approximately 8 weeks)
Our emergency helpline number is:
1. Freephone 1-866-359-3412 from the USA or
2. 020 8418 8202
In weather related circumstances, customers are not entitled to claim airline compensation for travel delay but providing that you are due to fly home on a European based airline (including British Airways, Virgin, Lufthansa and Norwegian) you are entitled to claim back reasonable expenses for additional accommodation and a meal allowance for each traveller for breakfast, lunch and dinner. Further information can be found on our www.travelplanners.co.uk/EU261 webpage. Non EU airlines will assist but are not obligated to reimburse customers for out of pocket expenses when a claim should be made to the travel insurer.
During normal office hours our AfterSales team are on hand to assist customers by providing up to date flight information and book alternative local accommodation where necessary. Customers should keep all receipts for any weather related additional expenses including hotel costs so that you may claim these back through their travel insurer or from the airline in accordance with their responsibilities under EU Directive 261
Monitor Local News
We will be monitoring the situation and liaising with a local staff to assess the situation and will text relevant information updates as it becomes available. We suggest that mobile phones should be kept fully charged whenever possible.
As hurricane disruption is unpredictable and the local situation can change quickly, please be sure to take safety advice from local authorities by listening to the local TV or radio news program.
The local authorities are experienced at managing hurricane related activity and there may be reasons for a mandatory evacuation order to be issued. In such circumstances please follow the local instructions which may include direction to a local shelter and avoid taken any independent action that may be a risk to you and your party.
Local Flight Cancellations
For safety reasons, airports may temporarily close or flights could be cancelled and this could affect customers due to fly back to the UK. In those circumstances, the airline will automatically begin re-booking customers on the next available flight and so you should monitor your booking through the airline's website and we may not always be notified of all flight changes.
INFORMATION FOR CUSTOMERS DUE TO TRAVEL SHORTLY
Amending or Postponing Itineraries
Where customers are due to travel shortly and are effected by potential hurricane disruption, we work with our suppliers and customers to either change destinations using the same airline or postpone the trip to a later date wherever possible.
As your Tour Operator, in these circumstances we will waive our usual amendment fees, but should customers wish to cancel rather than postpone or alter their trip, our usual cancellation fees will apply, even if they may differ from the information provided by airlines or other suppliers.