Our Reviews

Our Reviews

Feefo Customer Reviews

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TravelPlanners uses Feefo - the Global Feedback Engine, to generate our customer feedback. Feefo is a closed invitation only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us. We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with Feefo, are the opinions of genuine customers.


Whilst it is impossible to please all of the people all of the time we are extremely proud at TravelPlanners where 99% of our customers rate our service good or excellent. We will always strive to provide the highest quality bespoke holidays at outstanding value for money and service beyond the call.

Our Customer Reviews
 

TravelPlanners helped me sort out my holiday for Vegas and Flordia in April 2016 and
they 
helped me alot and saved me so much money! 

"We have used travelplanners for the last 6/7 years and they always come up trumps. I lost my mobile phone at the airport in Miami, I gave the details to travel planners and got my phone back 3 weeks later. Would recommend them to anyone booking a holiday"
 

To Zac:
Just wanted to thank you for organising our fantastic holiday – it was simply perfect and all went according to plan – not a single hiccup.  New York and the Tryp Hotel in Time Square was amazing, the car hire company were excellent, the flights were all on schedule and the Solana Villa Complex was superb with helpful staff on site.  The villa was spotlessly clean and tidy and suited our family perfectly.  We had an amazing holiday and will definitely ask Travelplanners to organise our next holiday to Florida. Thanks again to you and your colleagues at Travelplanners.
The Megson family

To Shirin:
On behalf of the whole of the Phoenix Flames dance team, I would like thank you so much for all your help in organising our amazing Florida trip to dance at the world dance championships.


I appreciate there are challenges when dealing with such a large group and that we had to be very specific around dates, location, timings, airports, etc but you were very patient and professional. There were even some extra challenges with a couple of people who could not travel on the Thursday and again, you dealt with all of that.

The whole trip was absolutely fantastic and everything ran like clockwork. The flights were perfect and the villas were simply magnificent. It is so difficult to please 31 people but every single person loved every aspect of the trip and commented on how amazing the villas were. 
 
Thank you for all you hard work and everyone wanted me to pass on their thanks and appreciation.
 
Just so you know, the girls were amazing and they qualified for the final and finished 11th in the world which was a brilliant achievement.
 
In addition, yesterday they qualified for the World Dance finals in Orlando in April 2018 therefore if you are interested, we will need to start planning so for next year once we know who will be going.
 
Thank again.
 
Regards,
Iain Stevenson

To Sam:
Amazing customer service from Samantha Fielding. Helpful, easy payment, stress free.

To David:
David was so helpful & found exactly what I wanted we emailed back & forth then a phone call sealed the deal, cannot thank him enough, he wasn't pushy, just genuinely helpful. Thank you David

To Paul:
Paul at TravelPlanners was an enormous help with planning our up coming trip to Disneyland, Universal and Florida! He recommended hotels which maximised our budget, gave us great accommodation for a family of five plus including all the free extras which we didn't even know existed! No hard sell or pressure! Great communication via email, now all booked and very excited! Thanks Paul! 

To David:
David listened to what we needed and wanted from our trip to San Francisco and found flights and car hire to suit. Communicated well and quickly resolved any issues we had.

To Nicole:
Very good service and Nicole was very good as we changed it a few times

To Sam:
Samantha Fielder was great. Really helpful and made planning and booking our holiday really easily. She came back to me quickly and answered all questions. Made changes to suit us better and gave us lots of options. We can't wait for the holiday now!

To Nicole:
Fantastic service, the holiday was for my partners 50th and I've not been for 10 years to Florida, so after Nicole found us the perfect holiday for the right price we are over the moon.
 

Feefo Customer Reviews

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