Customer Relations

Customer Relations

Travelplanners sends thousands of travellers overseas to enjoy wonderful holidays but on rare occasions, arrangements do not proceed as planned and should this arise we take the investigation of these matters very seriously.
 


As members of ABTA we are bound by and follow their Tour Operators Code of Conduct and we will investigate your complaint and write back to you directly as soon as possible but no later than 28 days from your initial complaint.
 
Should have need to complaint, please complete this form below and we will immediately email you to confirm that we have received it and will begin investigating the matter immediately.

By entering your name and submitting this form you hereby declare that the information provided is accurate to the best of your knowledge


Alternative please write to:
Ms L Read
Customer Relations
Traveplanners
2 Loughton Business Centre
Langston Road
Loughton
Essex
IG10 3SJ
 
Complaint to ABTA
We will always investigate and respond to your complaint promptly but if you are not satisfied with our written response you may then escalate the matter by complaining directly to ABTA who will assess your complaint, give you a response and if necessary you may escalate the matter even further to ABTA’s Independent Arbitration Scheme.
 
By clicking here you may complete ABTA’s complain form.

ABTA Help
 
 
 

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