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COVID-19 Destination Updates

Please read the information below by clicking on each heading

Universal Orlando Resort

Statement: 24th March 2020 
We are extending the closure of Universal Orlando Resort and Universal Studios Hollywood through April 19 as we continue to respond to current conditions and make the health and safety of team members and guests our top priority. This includes our theme parks and Universal CityWalk at both destinations. The Universal Orlando Resort hotels have also temporarily suspended operations. We will continue to monitor the situation and make adjustments as needed, based on guidance from health agencies and government officials.  

For more updates from Universal please visit www.UniversalOrlando.com

18/03/20

As we continue to make the health and safety of our Guests and Team Members our Top Priority is to be responsive to current conditions, we have additional operational changes to announce for Universal Studios Hollywood and Universal Orlando Resort.

  • Universal Orlando Resort and Universal Studios Hollywood theme parks remain closed.
  • We have closed Universal CityWalk at both Universal Orlando Resort and Universal Studios Hollywood.
  • We will close all hotels at Universal Orlando Resort at 5 P.M. on Friday, March 20.
  • We anticipate remaining closed through March 31.
  • For all guests currently staying at our hotels we will process a refund at the front desk for all unused nights. For guests with reservations due to arrive from March 20 – 31, we are asking that you cancel the reservation and communicate to them that they will receive a full refund.

We are working hard to take care of the needs of our Partners, Guests and Team Members. We have created flexible programs for Partners and Guests who have booked travel packages, tickets or accommodations with us. Partners can contact their Universal Representative for more information. We will continue to monitor this ongoing situation and follow the guidance of the appropriate health agencies.

For more updates from Universal please visit www.UniversalOrlando.com

Florida

With the rapid dissemination of COVID-19 information this week, VISIT FLORIDA is committed to ensuring you remain as informed as possible as we assist in our state’s emergency response efforts.

Beaches, Bars & Restaurants

On March 17, Governor Ron DeSantis issued Executive Order 20-68 to reduce density and crowds in restaurants, bars, nightclubs and beaches to mitigate the spread of COVID-19. Please refer to Florida’s Department of Business & Professional Management (DBPR) for more information and guidance.

Small Business Bridge Loans

On March 16, Governor Ron DeSantis activated the Florida Small Business Emergency Bridge Loan Program to support small businesses impacted by COVID-19. The bridge loan program, managed by the Florida Department of Economic Opportunity (DEO), provides short-term, interest-free loans to small businesses that experienced economic injury from COVID-19. Click here for more information.

Damage Assessment Survey

Governor Ron DeSantis has activated the Business Damage Assessment survey to assess the impact of COVID-19 on Florida’s local business operations. The survey, managed by DEO, will evaluate businesses affected by COVID-19 and the impacts the virus has had on the local economy so actions to implement appropriate relief programs can begin. The survey can be taken online at www.floridadisaster.biz.

Reemployment Assistance

Governor DeSantis has reminded Floridians that if their employment has been negatively impacted because of mitigation efforts to stop the spread of COVID-19, these Floridians may be eligible to receive Reemployment Assistance. Click here for more information.

VISIT FLORIDA has taken the following action in response to COVID-19:

  • VISIT FLORIDA is focused on providing health and safety information to travelers and Floridians. All media has been paused. 
  • VISIT FLORIDA has activated Florida Now, which includes the latest updates from state emergency response professionals hosted on VISITFLORIDA.com. 
  • VISIT FLORIDA is actively planning for future marketing campaigns to ensure that Florida’s tourism industry has a strong, unified voice following COVID-19
  • To protect the health and safety of the traveling public and staff, VISIT FLORIDA’s four welcome centers will be closed until further notice.
  • VISIT FLORIDA is tracking traveler sentiment across online platforms and social media to monitor how COVID-19 may impact travel and travel booking to Florida. 

Florida’s residents and visitors should continue to refer to the DOH and CDC for the most up-to-date information and guidance on COVID-19:

Florida Department of Health (DOH)

  • Website
  • Twitter
  • Facebook
  • COVID-19 Call Center: 1-866-779-6121 (available 24/7)
  • This email address is being protected from spambots. You need JavaScript enabled to view it.

U.S. Centers for Disease and Control Prevention (CDC)

Mexico, Dominican Republic, Jamaica - Breathless, Dreams, Now, Secrets, Sunscape, Zoetry

A Message from our President

Our Commitment to You.

As we all navigate the unprecedented, extraordinary and evolving coronavirus (COVID-19) pandemic, we want you to know that you always have been, and you always will be, our very top priority. We will get through to better times and we are so grateful you have been by our side to help us realize our mission, and we hope yours, turning vacation dreams into lifelong memories. From the very beginning we have been proud to bring you the best in Unlimited-Luxury® for an all-inclusive experience and it is our most sincere wish to serve you again soon.

Also deep at our core, is our dedication to the health, safety, and well-being of our guests and our teams. To that end, we fully understand that you have questions about the rapidly changing environment around this situation and we are committed to sharing clear, up-to-date information about the steps we are taking so when you need to, you can make the most informed decisions.

SITUATION MONITORING

We are in contact with destinations, airlines and other partners to understand their changing protocols and procedures. We are also monitoring announcements from government entities and health departments in the areas in which AMResorts®-branded properties are located.

ENHANCED PROTOCOLS

At the resort-level, and in an abundance of caution, we have implemented several new policies and procedures beyond our already stringent health and safety protocols. These additional standards follow recommendations from the U.S. Centers for Disease Control and Prevention (CDC), The World Health Organization (WHO) and the Cristal International Standards. Additional activity includes:

  • Continuous communication with our staff to reinforce our sanitization safety procedures in both front-of-house and back-of-house areas.
  • Public surfaces such as front desk, restaurant counters and dining tables are cleaned multiple times throughout the day. Public touch points, such as handrails, railings, elevators buttons, door handles and knobs, are also cleaned frequently throughout the day along with activities center areas and surfaces.
  • Hand sanitizer is located throughout public and back-of-house locations, such as lobby, outlets, restrooms and work areas. Sanitizers are refilled and checked regularly.
  • Food at buffet restaurants is being presented and served in a manner that supports overall health and wellness.
  • All departments have implemented hand washing or hygiene procedures to take place multiple times during the staff shift. Staff is instructed as follows:
    • At beginning of their shift on correct health and wellness procedures.
    • Supervised to wash hands before and after eating and before returning to a work area.
    • Restaurant staff is instructed to wash hands every hour or after every break before returning to their work area.
    • Proper procedures are posted in all back-of-house work areas and reinforced at daily briefings.
    • Prohibited from reporting to work with a respiratory illness that can be transmitted to others.
  • For guests who may feel unwell, we have detailed protocols developed in partnership with Cristal International Standards. And if at any point a guest feels ill, they will be asked to return to their room and contact the front desk. The on-site physician will come to the room and assess the situation.

INCREASED FLEXIBILITY

Additionally, we would like to share our new leisure vacation policy. If you have a reservation, please be advised of this newly implemented policy to help assist you better when you are ready to travel:

  • We have instituted the “Move the Date, Keep the Rate” program so you may change the date of your travel for a future travel date between now and December 22, 2020.
  • Additionally, you have the option to change to another AMResorts® property within the same brand, in a different destination with no additional fee or cancellation penalty. Travel to be completed by December 22, 2020.

If you have questions, we encourage you to reach out and contact your travel advisor

YOUR PEACE OF MIND

It is important to us that you are able to make informed travel decisions based on individual circumstances, and that you have peace of mind anytime you may choose to visit an AMResorts®-branded property.

THANK YOU

Even in these challenging times, please know that we remain at your service. Our AMResorts® values are founded in a heartfelt commitment to you, your well-being and delivering amazing vacation experiences when you choose to travel.

We are here for you today and will be here for you tomorrow. From our family to yours, please be well and thank you again for your loyal patronage.

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